We appreciate that you have purchased from us but we understand that you may wish to return some items.
Please contact us at [email protected] within 7 days of receipt. We will gladly offer you an exchange, refund or credit note as long as the items are intact and original receipt available. Kindly note that we cannot offer a refund by check.
Do pack the items securely and use registered delivery once you have emailed us about the return items. Email us the shipping receipt for reference. Batik Suri cannot accept liability for goods lost or damaged during return to us. All overseas orders will be refunded in Malaysia Ringgit.
Batik Suri cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result. Please consider this before placing any overseas orders.
Exchange policy: We reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if the product has not been returned to us in fully sale condition.